By Michael RuhlmannMacy’s is a brand you hate.
You hate it.
And it’s because it’s not just that it’s a brand that’s used to being compared to Walmart.
It’s also because it has a brand reputation for its low prices and service.
And for good reason: the company is a company that can be described as the worst at being honest.
Macys has been accused of paying lower prices than other retailers, and in the last few years, it has been hit with lawsuits over allegations that it paid inflated prices for goods, like mattresses, and other misdeeds.
These accusations are not new: in 2013, Macy’s sued a former employee for allegedly paying $1,600 less than her annual wage for a year’s work.
In 2015, the company was hit with a class-action lawsuit from former employees who alleged they had been charged exorbitant prices for the same items.
In December, Macys settled a class action lawsuit brought by a former Walmart employee.
But, as this year’s class action case made clear, the Macy’s that people hate is not Walmart.
That company is the company you hate to the point that you hate its reputation.
And it’s this perception that’s driving Macy’s latest round of negative publicity.
In November, a customer in Florida filed a lawsuit against Macy’s alleging that it had violated her contract by failing to pay her $500 for a pair of shoes.
In a lawsuit filed in February, a Macy’s customer in Alabama also alleged that Macy’s did not pay her wages in full for more than a year.
Mally’s also received a slew of complaints from customers in California who accused the chain of violating California’s Labor Code by paying them less than they were due.
A California woman claimed she was paid less than $600 for her annual Walmart wages because she was a union member.
Mathers CEO Brian Dunn was quick to respond to these allegations and said that the company takes customer concerns seriously.
In his November 10 earnings call, he said, “we believe the claims made by consumers and that they’re right.”
“We’re going to continue to look for ways to improve our service,” Dunn said.
“We’re always looking for ways we can make our products better, and that includes customer service.”