Airline customer service workers are getting a little older, according to a new study from PricewaterhouseCoopers.
They were surveyed about their health status, their ability to communicate effectively and their ability the airline would be willing to pay them a raise to replace them.
PwC conducted the survey on behalf of the airline, as well as an industry research firm.
They asked employees whether they would be able to keep working at their current job if the company was to reduce their hours or raise their salary.PWC’s survey found that 58% of respondents were able to stay at their jobs even if the airline reduced their hours.
The average age of a PwC representative in 2018 was 34.4 years old, with the majority of respondents in their 40s and 50s.
The average age was 35.9 years old for the general public, while the average age for airline workers was 37.4.
The airline industry had a median age of 40.7 years old in 2018, while PwB found that 60% of airline workers were younger than 40.
The survey also found that 73% of workers had experienced some type of discrimination at work.
More than half of the respondents (52%) had been treated unfairly at work at some point.
The survey found one in four workers (25%) experienced some sort of negative treatment at work in the previous year.PWC says that the data reflects a trend that began in the 1980s, when airlines began to make the transition to using more technology.
But the study found that many airline workers are still not happy with their current working conditions, including those who were laid off due to climate change and the economic downturn.
In 2018, more than half (53%) of PwCs surveyed said they were unhappy with the way the airline industry is working, with 43% saying that they were more or less unhappy with their jobs.
PewB also found many employees were not happy about the direction they were seeing the airline in.
More and more PwBs are calling out the company’s leadership for poor leadership and management practices.
The study found more than two-thirds of the PwIns surveyed said that management is not doing enough to address employees’ concerns.
P wc also said that more than a third of P wc’s surveyed said their job satisfaction had declined since last year.