Comcast customers who have received a cancellation notice for their broadband service due to Tropical Storm Sandy will receive an email today from Comcast, according to a statement from the company.
The cancellation will be available to customers who are in the U.S. Virgin Islands, Guam, Puerto Rico, U.K. and mainland U.P.
Solutions for customers who received the cancellation email can be found on the Comcast website, but there is no guarantee that the email will be received by them.
The company will also post updates on the status of their internet service throughout the week, the statement said.
The company has been providing its customers with the best internet service possible, according the statement, but has been hampered by a lack of power and communications infrastructure during Sandy’s impact.
Comcast has also been providing service to customers in a limited number of U.A.E. countries.
A recent survey conducted by NBC News found that Comcast customers are in need of more affordable internet service.
The utility was unable to provide a full estimate for the total cost of the storm.
Comcast’s announcement comes as Comcast is preparing to start offering Internet service in the coming weeks.