Irish IT firm could be awarded €1.1bn contract to supply ‘charter’ customer service service

The Irish IT giant could be given a contract to provide “charter” customer service services to its customers.The company is expected to start work in the next few weeks on a scheme to create a “championing agency” to oversee the “customer experience” of its clients, including some who might not otherwise be able to access […]

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How to fix a customer service problem with your bank

BMO Financial Services is a popular choice for the tech industry’s most trusted brands, but its customer service can be a bit of a challenge.As Recode has previously reported, the financial services giant is one of several banks to have gone bankrupt in recent years.Now, a new study finds that BMO’s customer service is not […]

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What you need to know about your wireless internet bill, after the FCC’s rules go into effect

I use my AT&T Internet service to do work and surf the web and to check emails.I also have two different plans: a 4G LTE plan that comes with unlimited voice, text, and data, and a 4,000-watt 2G plan with no data or voice.If I need to change my plan, I’ll switch to the new […]

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Verizon customers are asking for help with cleaning house

NEW YORK — Verizon customers are sharing their stories about how they cleaned their homes, with many reporting being shut out of the company’s service.Veronica Hickey of Chicago says she went to Verizon to get help with a house cleaning job.“It’s been a long time coming,” she says.When Hickey and her husband moved to a […]

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Verizon customers are asking for help with cleaning house

NEW YORK — Verizon customers are sharing their stories about how they cleaned their homes, with many reporting being shut out of the company’s service.Veronica Hickey of Chicago says she went to Verizon to get help with a house cleaning job.“It’s been a long time coming,” she says.When Hickey and her husband moved to a […]

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Verizon customers are asking for help with cleaning house

NEW YORK — Verizon customers are sharing their stories about how they cleaned their homes, with many reporting being shut out of the company’s service.Veronica Hickey of Chicago says she went to Verizon to get help with a house cleaning job.“It’s been a long time coming,” she says.When Hickey and her husband moved to a […]

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