When Comcast customer service shuts down due to Hurricane Sandy

Comcast customers who have received a cancellation notice for their broadband service due to Tropical Storm Sandy will receive an email today from Comcast, according to a statement from the company.The cancellation will be available to customers who are in the U.S. Virgin Islands, Guam, Puerto Rico, U.K. and mainland U.P.Solutions for customers who received […]

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Why Netflix is so hot, Amazon has to answer

Amazon has had its ups and downs in the US, but one thing has remained constant for most of the company’s existence: its massive customer service.The company has had the US as its home for years now, but has yet to have a serious problem with customer service outside the US.However, Netflix has had to […]

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How Netflix is using technology to make its customer service more human

The company is using the power of AI and machine learning to help its employees be more helpful and customer-focused.The company, which was founded by billionaire investor Warren Buffet, is working on a new service called Netflix for employees called “Human Resources” and it will be launched in 2018.This service will allow customers to search […]

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