Why Netflix is so hot, Amazon has to answer

Amazon has had its ups and downs in the US, but one thing has remained constant for most of the company’s existence: its massive customer service.The company has had the US as its home for years now, but has yet to have a serious problem with customer service outside the US.However, Netflix has had to […]

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How to keep your company’s customer service top of mind as the world shifts to cloud-based services

The customer service world is changing faster than ever, and the shift is expected to continue in coming years.The world has changed.The technology is changing.We’ve all heard it before: “The world is going cloud-wide,” says Richard Branson, founder of Virgin Group.“There’s no other way.”The big problem is that the shift has taken on the characteristics […]

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How to keep your company’s customer service top of mind as the world shifts to cloud-based services

The customer service world is changing faster than ever, and the shift is expected to continue in coming years.The world has changed.The technology is changing.We’ve all heard it before: “The world is going cloud-wide,” says Richard Branson, founder of Virgin Group.“There’s no other way.”The big problem is that the shift has taken on the characteristics […]

Read More →

How to keep your company’s customer service top of mind as the world shifts to cloud-based services

The customer service world is changing faster than ever, and the shift is expected to continue in coming years.The world has changed.The technology is changing.We’ve all heard it before: “The world is going cloud-wide,” says Richard Branson, founder of Virgin Group.“There’s no other way.”The big problem is that the shift has taken on the characteristics […]

Read More →