HP customer support has come under fire in the wake of a new report alleging that the company mishandled its support of its computer hardware and software.
The article published by the Australian Broadcasting Corporation (ABC) alleges that the tech giant was in a “lack of communication” with its PC-makers customers over a range of issues, and that HP did not take steps to improve its customer service.
In a statement sent to Al Jazeera, a spokesperson for HP told Al Jazeera that the “company takes all allegations of wrongdoing seriously and is reviewing them” and that it is “committed to doing better”.
The story, which is based on interviews with people who were affected by the issues in question, was first published on Friday.
According to the report, HP’s customer service team had been “failing to respond to customers for more than a year” and had been accused of not following up with people over the last year.
HP’s PC business is facing a slew of problems since the company acquired the Mac business last year, including problems with its laptops, a software outage and the death of a key employee, the report said.
HP has been embroiled in a number of high-profile controversies in recent years, including the death and rape of a woman in 2014, a lawsuit against Apple for allegedly misusing its patents, and a report that the Chinese company was deliberately slowing down computer sales.
Earlier this month, HP announced a $3bn (£2.9bn) deal to buy rival Lenovo for $16.4bn.
The acquisition is expected to close in the first quarter of 2019.