Dell’s customer service problems hit US twice

The US consumer complaints agency has issued a second round of targeted sanctions against Dell and other tech companies that the Federal Trade Commission has targeted in the wake of the Equifax breach.

The sanctions come just weeks after the FTC said that it was investigating whether Dell’s financial services division had broken the law by failing to properly warn customers about a security flaw in its security system. 

Dell, the largest PC maker in the US, had warned customers that the security flaw was in the company’s software, but instead of doing more to fix it, Dell turned to its marketing department to offer a free patch.

Dell’s marketing department had marketed the security fix as a “security upgrade” for its computers and “a free upgrade.”

But that didn’t end up being the case, the FTC found. 

The FTC also found that Dell had a policy of not allowing its marketing team to give away free security updates. 

In a statement, Dell said it is “committed to a customer’s privacy and security.” 

Dill’s statement added that it will make improvements to the marketing department so it can better inform its customers about updates to the security system and ensure that they receive those updates.

“The FTC is taking action against Dell, in light of its violations of consumer privacy and safety, and is continuing to pursue Dell in its compliance with the law,” the FTC wrote. 

A Dell spokesperson did not immediately respond to a request for comment.

The company is also subject to a $5 million fine for its failure to alert consumers about a vulnerability in its products and services in 2016.

That settlement was reached in March.