How do I know if my bank is having trouble?
If you see an error message or a “Requesting account has been lost” message, it means your bank hasn’t been able to contact you.
If you have a problem with your account or a customer service contact, it could be because your bank is not responding to the problem, or it could also be because you have missed an email.
The U.S. Consumer Financial Protection Bureau (CFPB) says banks have to provide you with at least 24 hours notice before your account will be taken offline.
If the bank doesn’t have enough time to reach you, you can try contacting your bank directly.
This can help the bank find out if there is a problem or if they need to send a customer support representative to your account.
How to get a refund from your bankIf your bank has a refund program that is supposed to cover you for your online banking, you may be eligible to claim a refund.
The refund is based on your bank’s policy and will vary by bank.
In some cases, your bank may be able to offer a lower refund than the original offer.
If your bank isn’t offering a refund, contact your bank.
For example, a bank may not be able help you if you’ve received a $20 credit card bill from your credit card company, but your bank won’t charge you for that credit card or any other charges you’ve incurred.
In some cases banks may not refund your money until you pay your balance on time, which is a big step toward getting a refund on your account if you need it.
If you have any questions about how your online account works or if you want a refund of money you’ve spent on your online bank account, call the CFPB at 1-877-CALL-CFP.