How to keep your company’s customer service top of mind as the world shifts to cloud-based services

The customer service world is changing faster than ever, and the shift is expected to continue in coming years.The world has changed.The technology is changing.We’ve all heard it before: “The world is going cloud-wide,” says Richard Branson, founder of Virgin Group.“There’s no other way.”The big problem is that the shift has taken on the characteristics […]

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