ANTARCTICA CITY, Australia — A 3D printing service company has offered to refund customers who received an email from a customer service rep promising to send them a replacement 3D print.
The email came after customer service representatives at the 3D printers company offered to send customers a replacement print for an estimated $200.
In the email, the customer service representative says customers were not expecting the replacement print and says the company’s 3D scanners are not capable of producing high quality prints.
It adds customers should contact 3Dprinting support if they need more information on what to do with the print.
The email from 3D Printers Australia, which says it is the largest manufacturer of 3D printed products in Australia, comes after customer support representatives at a 3D Printing company offered customers refunds for an unspecified number of 3d printer products.
3Dprint.com said it has been offering refunds to customers since the email was sent.
“Our goal is to deliver high quality products at competitive prices,” it said in a statement.
“We want to make sure you receive your prints at the lowest possible cost.”
Customers at the company said they were surprised when the email arrived in the mail and that they had been sent the replacement 3d print.
“When I opened it I was surprised to see the email that came with it, and I’m actually quite upset about it,” customer service officer Kate Kavanagh said.
“I’ve been a customer for over 10 years and I never received an issue like this.
It was so disappointing, but I guess I can’t complain.”
Kavanagh was not sure why the customer care rep was offering a refund.
She said the email had been made by the customer’s representative and had not been sent by the company.
Customers had been notified that they could contact customer service to get the replacement printer.
Kavanah said it was disappointing that she had been left with no choice but to return the print and cancel the order.
“My husband is a customer and I wanted to get it back as quickly as possible, and he said that he could handle it and that it was not going to cost him anything,” she said.
An email from the customer support rep to customers was sent via the company email address, and the company did not respond to a request for comment.
3D Printer Australia said in an email to ABC News that the company was looking into the situation.
3DPrinter Australia is the only 3D technology company that manufactures products using laser printing technology.
The company said it had been in touch with customers affected by the email and was offering refunds for the 3d printers for a total of $1,000.
3P is not the only company that offers refunds to those affected by customer service issues.